Telehealth Services for Families in New York

Open your patient portal account to get started!

Tap “find appointments” and select the type of physician you would like to see along with the reason for the visit.

Tap “show appointments” and then click on the “online” tab to see available Athena Telehealth appointments.

Please tap on the calendar icon to select a date.

For online appointments, you will see a physician icon with a smaller green camera icon next to it indicating that these are available Athena Telehealth appointments.

Review the required patient information fields before tapping “schedule appointment” to book your appointment.

You are able to then add your appointment to either your Outlook, Google, or iOS calendar.

Please note, if availability is not seen for your primary care physician, please call the office to schedule your telehealth visit.

Once your pediatric telehealth appointment is created, you will receive two links. The first link will be a pre-registration and check-in link from Phreesia. The second link will be from athenaOne to either the phone number or e-mail on the account. This will be the link you will utilize for your telehealth appointment. The athenaOne link will bring you to the log in for the virtual waiting room before your telehealth appointment.

Use the athenaOne link to log into the virtual waiting room for your appointment. Once your in the virtual waiting room, your physician will be notified you are there, and they will join for the consultation.