Welcome to Pediatric Health Care

No matter where you are, you can rely on us for dependable pediatric care using our telehealth services. Our physicians consult with you via video conferencing to evaluate conditions, manage symptoms, and advise you on proper care—no office visit required!

How Does Pediatric Telehealth Work?

Patients can connect with their doctor virtually through the patient portal. Similar to a FaceTime, Skype, or Zoom call, simply log into your patient portal to get started!

What Can My Pediatrician Evaluate:

• Acne
• Allergies
• Asthma control education
• Behavioral health
• Breastfeeding support
• Colds and other minor illnesses
• Constipation, diarrhea, or vomiting
• COVID-19 (coronavirus symptoms)
• Fever
• Minor trauma screening (cuts, abrasions, animal bites)
• Nutrition support
• Pink eye
• Rash

And much more!

The Pediatric Telehealth Process

Step One – Open your patient portal account on a smart phone, computer or tablet

Step Two – Tap “find appointments” and select the type of physician you would like to see along with the reason for the visit

Step Three – Tap “show appointments” and then click on the “online” tab to see available Athena Telehealth appointments

Please tap on the calendar icon to select a date

Step Four – Select the date and time of your appointment 

For online appointments, you will see a physician icon with a smaller green camera icon next to it indicating that these are available Athena Telehealth appointments.

Step Five – Review the required patient information fields before tapping “schedule appointment” to book your appointment

You are able to then add your appointment to either your Outlook, Google, or iOS calendar. Please note, if availability is not seen for your primary care physician, please call the office to schedule your telehealth visit.

Preparing For Your Telehealth Visit:

Once your pediatric telehealth appointment is created, you will receive two links. The first link will be a pre-registration and check-in link from Phreesia. The second link will be from athenaOne to either the phone number or e-mail on the account. This will be the link you will utilize for your telehealth appointment. The athenaOne link will bring you to the log in for the virtual waiting room before your telehealth appointment.

Once your in the virtual waiting room, your physician will be notified you are there and they will join for the consultation.

Telehealth Hours

Daytime Visits: Monday – Friday 8:00 am to 6:30 pm

After-Hour Visits: Seven Days a Week 6:30 pm to 10:30 pm

To schedule an appointment during daytime hours, please call the office. To schedule an appointment after-hours, please call 833-269-2444.

After-Hours Telehealth Visits

After-hours telehealth visits are available seven nights a week with an Allied pediatrician from 6:30 pm to 10:30 pm. For technical issues or concerns, you can speak with a telehealth coordinator at 833-269-2444 any time after 6:30 pm.

Infancy, childhood, adolescence, and young adulthood are delicate periods for a child. Well visits are an essential part to live a healthy life. It is important to keep up-to-date with your child’s visits and immunizations.

Routine Well Visits

Our pediatricians monitor your child’s growth to ensure they meet all milestones and benchmarks. We provide easy-to-follow care schedules for your child based on age, medical history, and other essential factors.

Well visits include:

• General screenings
• Immunizations
• Lab work
• Physicals

Sick Visits

When your child experiences a common illness, our pediatricians are available to treat your sick child as soon as possible in a compassionate, friendly environment. Patients can also access specialty clinicians should an illness require advanced diagnostic attention or care.

Immunizations

Immunizations and vaccinations are important to shield your little one against preventable diseases, such as whooping cough (pertussis) and measles, which can be extremely dangerous to your children. It is important to stay on top of your child’s immunization schedule by attending all your child’s well visits.

Minor Injury Care

Much like sickness, injuries tend to occur suddenly and without warning. If your child suffers a minor injury and requires medical attention, our pediatricians can apply the treatments needed for proper healing.

Ear piercing can be separated into two categories – infancy and “when they are old enough to ask for it.”

Infancy – Ear piercing during infancy is best done between 3 and 10 months.  Before 3 months they are too young and after 10 months they are more active making the actual piercing more difficult.

Older children – Ear piercing after 10 months of age may be slightly more complex. Not only does the child have to ask for the piercing, but they have to sit still for the piercing as well. After 10 months we recommend 3-year-olds being the youngest. However, we can assess on a child-by-child basis depending on the individual.

Ear piercing is not covered by insurance.

We solely pierce ear lobes. We do not pierce the cartilage higher up on the ear as the risk of infection is too great.  We do not pierce any other body parts.

We use the patented Medi-System which is only available in a physician’s office.  The earring goes in and the backing goes on at the time of the piercing.  The tiny “diamond” stud is surrounded by 24-karat gold and the only metal touching your child’s skin is titanium. This inert metal is the least likely to cause any kind of allergic reaction at the site of the piercing.